Cancellation & Refund Policy

1. General Policy
All purchases made through our platform, whether for live workshops, recorded courses, memberships, or coaching programs, are non-cancellable and non-refundable unless specified otherwise under exceptional circumstances described below.

This policy complies with guidelines under the Consumer Protection Act, 2019, and guidelines issued by the Ministry of Electronics and Information Technology (MeitY).

2. Refund Eligibility
Refunds may be initiated only under the following scenarios:

Duplicate Payment: If the same transaction is processed more than once, the excess amount will be refunded after verification within 7–10 business days.
Technical Failure: If a user makes a payment but does not receive access to the purchased service due to a system error (on our end), and the issue remains unresolved within 3 working days.
Course Not Delivered: If the course content or live session was canceled or not delivered as promised due to internal reasons.

3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:

User fails to attend a live webinar or event.
User changes their mind after purchase.
User did not read the course description carefully.
User claims dissatisfaction post completion of the course.
Access to course material has been misused, shared, or downloaded by the user.

4. Refund Process
To request a refund:

Email us at support@wisdomarchy.com with the subject line: “Refund Request – [Order ID]”.
Mention full name, payment receipt, and reason for refund.
Approved refunds will be credited to the original payment method within 7–10 working days.

5. Cancellation by Company
In rare cases where a session, event, or course is canceled by Wisdomarchy Pvt. Ltd., a full refund or suitable rescheduling will be offered.

6. Dispute Resolution
If you are dissatisfied with the outcome of your refund request, you may write to info@wisdomarchy.com for escalation. All disputes shall be governed by Indian law, with jurisdiction in India.